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ITIL® Version 5 Transformation

SMG-ITLT

Course by ITIL®

Overview

The ITIL® Version 5 Transformation course provides professionals with the knowledge and practical guidance required to successfully plan, govern, execute, and adapt transformation initiatives within modern IT service management environments. Building on ITIL Foundation knowledge, the course introduces a structured transformation model, explores common transformation patterns, and demonstrates how ITIL integrates with AI, DevOps, and PRINCE2 to support business transformation and continual improvement.

Pre-requisites

ITIL® Version 4 Foundation Certification or ITIL® Version 5 Foundation Certification

Audience

IT Service Managers Service Owners Process Owners Practice Owners Transformation Leads Project Managers Programme Managers PMO Professionals IT Governance Professionals Risk and Compliance Professionals IT Consultants Digital Transformation Specialists Professionals working with ITIL, DevOps, PRINCE2, or AI Governance

Who is this course for?

This course is designed for IT Service Manager, Transformation Lead, Service Owner, Project Manager.

Course Outcome

Understand the purpose and principles of ITIL transformation. Apply the ITIL transformation model, including its layers, stages, and steps. Plan and execute transformation initiatives using proven governance and execution patterns. Measure transformation success using evidence, metrics, and continuous improvement practices. Apply learning and knowledge transfer techniques during transformation programmes. Understand AI governance within ITIL transformation.

Official PeopleCert ITIL® Version 5 Transformation training focused on planning, governing, and delivering successful service transformation initiatives.
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Course Features

  • Duration 3 Days
  • Language English
  • Delivery Virtual/In-Class
  • Certificate No
  • Availability
    No available dates

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