ITIL® Version 5 Product

Overview

The ITIL® Version 5 Product course provides professionals with the knowledge and practical skills required to manage digital products and services throughout their lifecycle. Building on ITIL Foundation concepts, the course explores lifecycle activities including Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support. Learners also gain an understanding of how ITIL integrates with AI and other modern frameworks to deliver value-driven digital products and services.

Pre-requisites

ITIL® Version 5 Foundation Certification

Audience

Product Managers Service Managers Service Owners Process Owners Practice Owners IT Service Delivery Professionals IT Architects IT Consultants Advisory Professionals Project Managers Programme Managers PMO Professionals Business Analysts Governance, Risk and Compliance Professionals Digital Transformation Specialists

Who is this course for?

This course is designed for Product Manager, Service Manager, Service Owner, IT Consultant.

Course Outcome

Understand the purpose of digital products and services within ITIL. Apply lifecycle thinking across digital products and services. Explain the key concepts, practices, outputs, success factors, and metrics for each lifecycle activity. Manage products and services from discovery through support. Understand end-to-end lifecycle management using ITIL guidance. Recognise how AI and other frameworks complement ITIL practices. Improve product and service delivery through continual improvement.

Official PeopleCert ITIL® Version 5 Product training covering digital product and service lifecycle management using ITIL best practices.

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Course Features

Duration 3 Days
Language English
Delivery Virtual/In-Class
Certificate No
Availability
No available dates