ITIL® Version 5 Service

Overview

The ITIL® Version 5 Service course provides professionals with a structured understanding of how digital services are designed, delivered, managed, and continually improved to create business value. Building on ITIL Foundation knowledge, the course explores service lifecycle management, governance, service relationships, and continual improvement while demonstrating how ITIL integrates with AI and other modern frameworks to support effective service management.

Pre-requisites

ITIL® Version 5 Foundation Certification or ITIL® Version 5 Bridge Certification

Audience

IT Service Managers Service Delivery Professionals Service Owners Process Owners Practice Owners IT Architects IT Planners IT Consultants Advisory Professionals Project Managers Business Analysts IT Governance Professionals Risk and Compliance Professionals

Who is this course for?

This course is designed for IT Service Manager, Service Delivery Professional, Service Owner, IT Consultant.

Course Outcome

Understand ITIL® service management principles and their role in digital organisations. Apply service lifecycle thinking to improve service delivery and business value. Explain the lifecycle activities of Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support. Understand governance, service relationships, and continual improvement practices. Measure and improve service performance using ITIL guidance. Support the delivery of high-quality, value-driven IT services.

Official PeopleCert ITIL® Version 5 Service training focused on service lifecycle management, governance, continual improvement, and value-driven service delivery.

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Course Features

Duration 3 Days
Language English
Delivery Virtual/In-Class
Certificate No
Availability
No available dates