Simply put, an organisational support package for your organisation allows you to:

• Purchase a Silver or Gold subscription package for all your employees in your organisation.
• Based on the number of students with Netcampus, your subscription cost changes: more students, more discount.
• Save up to 25% by purchasing organisational support packages.
• Telephonic support calls are shared among all employees, in a month.
• During a checkout process, if one of your employees purchases a course, their support level will default to your organisation's support level.
• Monthly charges are based on the number of registered students with Netcampus.
• Support contracts are taken in 12 or 24 month flavours.

By using organisational support packages, you will see the following immediate benefits:

• Save money by having volume - instead of purchasing individual support packages per user, you can now purchase a globular package which will be more cost effective.
• Support and call tracking is built into the organisation’s secure administration tool, allowing administrators to view support calls/requests placed by your staff.
• A monthly report is sent to the organisation's administrator via email, detailing support calls used, what's left over, who used what, etc.
• Summary reports sent, per call query, to the administrator for review (and any additional notes placed by call operator).
• Warnings are sent when a single user begins to monopolise support calls (configured by organisation admin).
• Support queries can be used for on the job support.
• If an employee does not use their quota, another employee can.
• Support "credits" remain within the organization, should an employee leave your employ.
• Monthly Top-up ability, should your run short of support credits.

We offer three support options for Netcampus students. By purchasing an organisational support package, you will upgrade all employees in your organisation with either Silver or Gold packages. These types of packages are detailed below:

	Bronze Silver Gold Email Support (turn-around time) 24 hours 12 hours 4 hours Extended Hours* Live Mentor Chat VIP Chat Telephonic Support 12 Calls 24 Calls Telephonic support calls are limited to 15 minutes per call and can be topped up during your subscription period. * Until 9PM (GMT+2), week-days ** All students are entitled to Bronze level support as part of their purchase.

Please be sure to contact our Sales Consultants, who will be able to give you more detail and pricing associated with organisational support packages.

Get more info about more Netcampus services available to you:

• Organisational Study Support (currently viewing)
• Skill Assessments
• Microsoft Software Assurance Training Vouchers
• Microsoft Competency Assessments
• Corporate Booking & Learning Solutions
• Enterprise Solutions
• Our Partners