This international company is based on the Foreshore, Cape Town and has 2 positions available.

Technical Support Agent

Advantageous:   

French, German or Spanish speaking candidates would be a definite plus

Knowledge: 

Either one is essential:  Unix, Linux, Sun Solaris, Windows Server

Good IT skills / knowledge including understanding of how a PC and computer hardware functions

Knowledge of operating systems

Experience working in a pressurized environment which is target driven

Skills:

Experience with handling customer complaints

Problem solving ability

Good general office and keyboard skills and accuracy in work

Excellent communication skills (written & verbal)

Excellent English skills

Analytical thinking skills

Behaviour:

Committed team player with dedicated customer service focus and a motivated self starter

Ability to learn and retain information quickly

Handle a number of tasks at one time

Reliable

Ability to work under pressure and handle stressful situations

Handle a number of tasks simultaneously

Strong sense of ownership / responsibility

Keeping a balance between productivity and quality

Excellent time management

Motivated to fulfill the security policies of the organization

Conform to the terms and conditions of employment, which includes the organizations information security policy and appropriate methods of working

Qualifications:

Matric certificate or equivalent

Tertiary education in IT related subjects

Technical diploma is advantageous