Welcome to the Frequently Asked Questions (FAQ) section of the Netcampus website! Here you will get answers to some of our most frequently asked questions. Please select an area that is applicable to the type of question you are looking for.

If there is still a question that you may have that is unanswered, please be sure to contact us, and we will be glad to help.

General General information about Netcampus and its services. find out more >>

Registration and Payment Questions and answers related to registration and payment options with Netcampus. find out more >>

Exams Details about the international exams and where to write them. find out more >>

Courseware Detail on the courseare we use and the vendors that supply it. find out more >>

Studying and Support All your study and Netcampus support questions answered. find out more >>

Certification Need more information about certification? Check out the Certification FAQ. find out more >>

Help Me Decide Wizard Need more information about certification? Check out the Certification FAQ. find out more >>

Satisfaction Guarantee Need more information about certification? Check out the Certification FAQ. find out more >>

Q:	What is CLS?
A:	CLS stands for Collaborative Learning Solutions; an evolutionary learning system that combines the best of Distance Learning and Instructor Led Training into a flexible cost-effective package

Q:	Is CLS similar to e-Learning or CBT?
A:	CLS is not e-Learning – It is a Real-time structured collaboration between Student and Trainer delivered in an anytime anywhere flexible format. From printed courseware, to online labs, to practice exams – you’ll be supported by a dedicated certified trainer tasked with ensuring you get all the training support that you need – when you need it.

Q:	Who else offers CLS?
A:	CLS is exclusive to Netscope Training, a Gold certified award winning training provider with more than 10 years training experience and endorsed by leading software vendors

If still have any unanswered questions, be sure to contact us, and we will be glad to help.

Q:	Can I register for a learning track anytime of the year?
A:	Yes. You can sign up at any time during the year, and start your learning at any time that suits you. However, once you start with your studies, you will have 1 year to complete them (your subscription period to the learning track).

Q:	How would payment work should I wish to register? Do I pay a deposit and then the balance?
A:	For South African residents, payment can be done using Credit Card, EFT, Direct Deposit, Short-Term payment plans or long-term loans. For residents outside of South Africa, payment can currently only be done by EFT or direct deposit, payable in the full amount as indicated by the website. If paying by EFT or Direct Deposit, you will receive these banking details upon registration via email.

If still have any unanswered questions, be sure to contact us, and we will be glad to help.

Q:

How are the examination dates made up? Is there a time-frame in terms of deadlines for examinations?

A:

You can write your International examinations (in order to get certified) at any time that suits you. Generally, however, you would only attempt your International exams once you have completed the relevant study section from your learning track, to ensure you have sufficiently prepared for the examination. Also, we recommend that once you begin your first exam in a particular certification, that you take no longer than one year to complete the final exam.

Q:

Are International exam costs included in the learning track price?

A:

No. This is due to the fact that exams are written at either VUE or Prometric international testing centres, and these can be written at any location in the world. This makes it nearly impossible for us to include International exams in our packages as these various exam centres charge different rates in order to use their facilities. However, if you are a student within South Africa, and you write your International Exams at our examination facilities, then you will receive an automatic discount to your exams. These discounts are included as discount coupons which you will receive with your Study Kit upon registration.

Q:	How do I know if I’m ready for the international exams?
A:	This is a tough question to answer, as it depends on the level of effort you have placed in your studies. However, we try to assist you as far as possible in order to prepare. How do we do this? Simple: we provide access to you to the CLS Study Portal's online testing engine (a.k.a. netTest).

Q:	What is netTest, and is it included in my learning track upon registration?
A:	Yes, netTest is included in your learning track when you register. It is a free added service we provide to all registered students. netTest allows students to practice and prepare for their International Exams.

If still have any unanswered questions, be sure to contact us, and we will be glad to help.

Q:	Is physical course material sent to me? Does the track cost include all the course materials?
A:	Yes. We will ship to you physical official vendor courseware (e.g. for Microsoft, we will send you Microsoft Official Curriculum) as part of your study kit. The track cost includes all relevant courseware material to complete your studies.

Q:	Is software included, can one buy at a discounted rate?
A:	All relevant software sent with your official curriculum is included. This can include student CD's, additional reference material, evaluation software, etc. We do not supply full versions of software, however, you have the ability to purchase software at discounted rates from the various vendors (e.g. Microsoft) upon certification. Please visit the vendor's website for more information.

If still have any unanswered questions, be sure to contact us, and we will be glad to help.

Q:

If I study at my own pace and at my own location, how do I perform practical exercises I would usually get in a classroom based environment?

A:

In order to ensure you can perform your practical exercises, you will be granted access to the Netscope Training Virtual Lab System. This system will be able to grant you access to real servers located at Netscope Training Server Hosting facilities - just as if you were sitting within a classroom environment. The only difference now, is that it is done online over the web, rather than sitting in front of a PC in a classroom.

Q:	Can I get access to a trainer if I’m really stuck?
A:	Definitely. Upon registration, you have access to Discussion Forums and also the Study Support System. Both of these systems are monitored by certified trainers and you will receive a response to your questions within 24 hours.

Q:	How long will it take to complete a study track, e.g. MCSE?
A:	This is all up to you. However, there is a limit: upon registration to the CLS Study Portal (which guides you through your studies by providing you with a study plan), you will have up to a maximum of 1 year to complete your studies. This is true for all CL tracks.

Q:	Do I need to be online all the time when studying?
A:	Not all the time. Since you receive actual printed material to study from, you will only need to be online to, for example: (1) interact with the CLS Study Portal, (2) get support from certified trainers, (3) access practical lab sessions.

If still have any unanswered questions, be sure to contact us, and we will be glad to help.

Q:

The MCSD and MCAD certifications only seem to offered with .NET 1.0 and .NET 1.1 - when will they be offered on .NET 2.0?

A:

The MCSD and MCAD certifications will not be offered on the .NET 2.0 platform. However, Microsoft have released a whole new range of certifications specifically for the .NET 2.0 framework. These are the MCTS (Microsoft Certified Technology Specialist) and MCPD (Microsoft Certified Professional Developer) certifications respectively. These certifications are aimed at a particular speciality, e.g. Web Development or Windows Forms Development. For more information on these courses, click here.

Q:	Is there an MCDBA (Microsoft Certified Database Administator) certification for SQL 2005?
A:	Yes there is, but it is not called the MCDBA, but rather the MCITP (Microsoft Certified IT Professional) in SQL 2005. Click here to view more info.

If still have any unanswered questions, be sure to contact us, and we will be glad to help.

Q:	I get no results from the Help me Decide Wizard
A:	Sometimes the options selected during the wizard will give too restrictive a set of circumstances for a concrete result. This does not mean we cannot help you. Your best course of action would be to contact one of our consultants, to better assist you. Please use our contact us page to do so (either telephonically, online chat or email). For more information on our courses, click here.

Q:	I select an option during the wizard, and get presented with a Contact Us page
A:	This result is similar to the above situation, in that you selected an (or series of options) and the wizard doesn’t know how to proceed or recommend a result. You can re-try the wizard by using the “reset” button, and trying a slightly less restrictive set of options. Alternatively, you can leave a message for a consultant to contact you.

Q:

Selecting multiple options in the wizard steps?

A:

The wizard allows you to, on certain steps, select multiple options through the use of check boxes. By selecting multiple options, you expand the ability for the wizard to recommend courses. For example, should you wish to study an engineering styled course, and then are asked which vendor you prefer, by selecting multiple vendors (e.g. Microsoft, CompTIA, etc.), you will get results for engineering styled courses from all these vendors.

Q:	Does the wizard recommend pricing and courses for my region?
A:	Yes. If your country is correctly selected (see above of each page) then the Wizard will automatically switch to the default currency for your region. In addition, courses for your region will also be displayed as results.

Q:	What is a short course in the wizard options?
A:	A short course is a single course, which won't take you too much time to complete (e.g. it is not a full certification course). However, all Netcampus students are allowed to study and access the Study Portal and support for an entire year from the date of course activation. You can, however, complete your studies sooner if you wish to do so.

If still have any unanswered questions, be sure to contact us, and we will be glad to help.

Q:	What is a Satisfaction Guarantee?
A:	At Netcampus, we want to ensure that all our students pass and get certified. We're so confident that our quality courseware, flexible timetable and study methodology will give you positive results, that we offer a money back guarantee to students who study through us. Read more about our satisfaction guarantee here.

Q:	Does the Satisfaction Guarantee apply to all courses at Netcampus?
A:	No. Only courses marked with the “Satisfaction Guarantee” logo qualify for the Satisfaction Guarantee program.

Q:	Why is it that only certain courses have the Satisfaction Guarantee?
A:	Only courses that have corresponding International Exam(s) qualify for the Satisfaction Guarantee. If you do not succeed in passing the International Exams, only then can we gauge whether we have correctly delivered our service to you.

Q:	Do I need to say that I want to be part of the Satisfaction Guarantee program?
A:	Yes. When purchasing a qualifying course, you will need to select that you want to be part of the Satisfaction Guarantee program during your checkout (payment) process.

Q:	You keep talking about International Exams, what are they exactly?
A:	Check out our International Exams FAQ for more details.

Q:	How much money do I get back?
A:	We will refund you 100% of your course fee if you do not pass your International Exams. The one condition is that you return your study material back to us to receive your refund.

Q:	What conditions are there in order to get my money back?
A:	A full list of terms and conditions can be found at this link (our Terms and Conditions page).

If still have any unanswered questions, be sure to contact us, and we will be glad to help.